These includes a Queue Management System and an appointment management system that helps manage operational flow in business branches.
The Queue Management System which consist of a physical ticket dispenser, counters and an underlying control application helps manage queues and control congestions in business branches. It offers the following key benefits
- Maximizes Productivity
- Tracks Staff Performance
- Reduce Customer Waiting Time
- Improve Customer Experience
- Helps with manpower planning
The appointment management system enables you pre-schedule clients and ensure that your service floors have only the number of people you want to be transacting business at any point in time.
The Virtual Queuing & Appointment System eliminates crowding and congestion and puts businesses in control of customer activities at their business locations. Benefits include improved operational efficiency; improved staff performance and manpower planning; access customer feedback and behavioral data for decision making such as product development. This has proven to be a useful solution in an era where social distancing and crowd control is necessary in fighting the COVID-19 pandemic.